Overview
ServiceNow provides two Native Mobile application options for iOS and Android.
- The Now Mobile app is focused on providing employees with access to self-service support and requests, tasks, and approvals.
- The Mobile Agent app is focused on agent personas to allow them to work from anywhere with purpose-built mobile workflows.
Native Mobile applications
Common personas and use cases
Now Mobile
| Topic | Guidance |
|---|---|
| Personas | Requesters and managers |
| Use cases | Getting help, requesting a product or service, managing tasks and approvals |
Mobile Agent
| Topic | Guidance |
|---|---|
| Personas | Field service agent, resource managers, tech support agents, manufacturing and retail operators, other fulfillers |
| Use cases | Management of approvals/cases/tasks, location management, on-and offline record updates, work scheduling |
Key benefits
Learn how the native mobile apps benefit your on-the-go users.
Extend workforce access
With limited development costs, extend your ServiceNow investment beyond the desktop with targeted workflows that support your employees' “moments that matter.”
Accelerated development
With pre-built templates and theming, Mobile App Builder provides creators with an easy path to add functionality to mobile applications.
Access to device-specific features
Bringing the native device experience to ServiceNow means your users can leverage their device capabilities such as camera, notifications, and GPS to enhance their interactions with ServiceNow data. Quickly include barcode scanning or image recognition search in your applications or add location awareness to your workflows. Easily bring your users back into the instance when something requires their attention.
Offline access
Offline capabilities allow users to see their work records, make updates, and complete approvals. This is valuable for field agents that are often out of range of cellular networks and with limited access to WiFi.
Generative AI
Generative AI can understand user queries and problems, providing relevant answers and improved recommendations, which leads to a more personalized experience for users. Generative AI can also automate tasks allowing users to focus on more critical tasks which leads to increased productivity and efficiency.
