A designer's guide to shaping AI experiences
This practical guide introduces three focus areas to help you shape AI-powered experiences from strategy to interaction to system behavior. And it all starts with skills you already have.
Welcome to the Horizon blog, where design stories come to life.
It’s where our creators, designers, and builders open up about what they’re learning, what’s inspiring them, and how we’re shaping better enterprise experiences together.
Explore, get inspired, and add your voice to the story.


This practical guide introduces three focus areas to help you shape AI-powered experiences from strategy to interaction to system behavior. And it all starts with skills you already have.
Learn how we help designers embrace new tools like Figma Make through pilots, playgrounds, shared learning, and org-wide enablement.

DesignOps isn’t just about process, it’s about possibility. Learn how ServiceNow's DesignOps team empowers our designers and the systems behind them to deliver better experiences faster.
Explore how the role of a designer is shifting in the evolving AI landscape and clear steps you can take to keep pace with the changes.