Your guide to UX at Knowledge 26
Knowledge is back, and so are we, with more sessions, more hands-on time, and more ways to level up your UX skills on the ServiceNow AI platform.
Horizon blog
Welcome to the Horizon blog, where design stories come to life.
It’s where our creators, designers, and builders open up about what they’re learning, what’s inspiring them, and how we’re shaping better enterprise experiences together.
Explore, get inspired, and add your voice to the story.
UX Micro-Certification now available
You've built the workflows. You've configured the platform. But are your users actually happy using what you've built? That's the gap UX closes, and it's exactly why we created the new UX Fundamentals for ServiceNow Implementation micro-certification, now live on ServiceNow University.
From design to direction: Bridging product design and AI thinking
A cross-post with UX Collective exploring the way core concepts in AI can reframe how product designers think about feedback, intent, and the future of our role.
A designer's guide to shaping AI experiences
This practical guide introduces three focus areas to help you shape AI-powered experiences from strategy to interaction to system behavior. And it all starts with skills you already have.
A designer’s role in AI landscape
Explore how the role of a designer is shifting in the evolving AI landscape and clear steps you can take to keep pace with the changes.
ServiceNow's playbook for design enablement at scale
Learn how we help designers embrace new tools like Figma Make through pilots, playgrounds, shared learning, and org-wide enablement.
The power of DesignOps at ServiceNow
DesignOps isn’t just about process, it’s about possibility. Learn how ServiceNow's DesignOps team empowers our designers and the systems behind them to deliver better experiences faster.
Building Horizon
A round table with the team who helped transform a passion project into an enablement program.
Using collaboration agreements
How to use collaboration agreements to align teams from the start and make projects successful.