Let's inspire the world of work.
Horizon is the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences.
Our new guidelines and libraries help you bring AI to every corner of your business.
See the stories from the team that brings Horizon to life
You've built the workflows. You've configured the platform. But are your users actually happy using what you've built? That's the gap UX closes, and it's exactly why we created the new UX Fundamentals for ServiceNow Implementation micro-certification, now live on ServiceNow University.
A cross-post with UX Collective exploring the way core concepts in AI can reframe how product designers think about feedback, intent, and the future of our role.
This practical guide introduces three focus areas to help you shape AI-powered experiences from strategy to interaction to system behavior. And it all starts with skills you already have.
Explore how the role of a designer is shifting in the evolving AI landscape and clear steps you can take to keep pace with the changes.
The tools and resources you need to build on ServiceNow, tailor-made for our most common use cases.
Improve productivity with data, insights, and action in a single, configurable workspace built on the Next Experience UI framework.
Browse Workspace
Create and customize elegant apps with a dedicated app framework for iOS and Android.
Browse Native Mobile
Empower your customers and employees with intuitive, unified, and mobile-friendly self-service experiences.
Browse Service Portal
Provide administrators with a focused experience for their instance management.
Browse Core UI