Whether you're an admin who's never opened Figma, a developer curious about responsible AI design, or someone who just wants to build experiences that actually solve for your users, we've got something for you at K26.
Here's what to expect.
What we're bringing
This year's lineup spans labs, roundtables, demos, and on-floor activations, all focused on helping you design smarter, build faster, and think more critically about the experiences you're creating.
A few highlights:
Design Faster, Smarter: Prototyping with Horizon, Figma, and AI — A hands-on lab where you'll walk through a real scenario using Horizon, Figma, and AI tools, and leave with a working prototype and a repeatable workflow. No design background required.
It's AI… What Could Possibly Go Wrong?! — A workshop on responsible AI design using ServiceNow's own guidelines. You'll diagnose real problems in AI experiences and co-design better solutions.
Your AI Needs a Vibe Check — A roundtable that helps you translate your brand's personality into guidance your AI can actually follow. Walk away with a practical framework.
And that's just a sample. We've got sessions on agentic AI prioritization, vibe coding, assembling AI-first service desks, and more.
Beyond the sessions
Not everything happens in a conference room. Here's where else you'll find us:
SuperDemos — Short, 15-minute talks running all week at the Destination Success zone. Topics include Horizon and Figma, jobs-to-be-done for AI-native journeys, content readiness for AI, UX micro-certification, and more.
Expert Lounge — Got questions? Drop in and talk with subject matter experts from User Experience, Customer Success, and more. No appointment needed.
Knowledge Exchange at the Wynn — Roundtables, self-guided content, theater presentations, and CreatorCon Ask the Experts.
Why this matters
Here's the thing: the tools are changing fast. AI is reshaping what's possible. But the core challenge hasn't changed: we're still trying to build experiences that actually work for the people using them.
That's what every session, demo, and conversation at K26 is ultimately about. Not tool mastery for its own sake, but building the judgment to make better decisions about what to build and why.
See the full lineup
We've put together a complete guide with every session, super demo, roundtable, and activation — all in one place.
👉 Check out the full K26 session guide on Horizon
See you in Vegas.