Sessions
🛠️ Design faster, smarter: Prototyping with Horizon, Figma, and AI
Too often, creators spend hours building complex solutions only to discover they weren't solving the right problem. In this hands-on lab, participants learn how to leverage Horizon, Figma, and AI to explore what's possible and pressure-test ideas before investing in implementation. Guided through a real-world scenario, attendees leave with a working prototype and a repeatable workflow to reduce rework and improve adoption.
Lab — Stacy Silvernail & Henrik Hiort
✏️ From napkin to prototype with Figma Make
Every great product started as a messy napkin sketch. In this lab, attendees sketch their boldest design idea on a cocktail napkin, then watch AI transform it into a clickable prototype using Figma Make. No design skills required — just a Sharpie and an idea.
Lab — Sandhya Valathajamana & Tony Baek
🎬 Service Desk's Eleven: Assemble your AI-first crew
Danny Ocean needed eleven specialists to pull off the Vegas job — your AI-first service desk needs the right crew too. In this high-energy workshop, participants audit their current state, decide what AI vs. humans should handle, assess data readiness, and assemble their dream crew. Hands-on scheming, lively debate, and peer collaboration throughout. Session details
Lab — Neha Kale, Jill Slaboda & Ravi Kumar Adapa
🎲 Game On: A playbook for choosing the right agentic use cases
What if prioritizing Agentic AI felt less like a spreadsheet exercise and more like a strategic game? This session introduces a Monopoly-inspired, workflow-driven approach to identifying and sequencing AI agents. Participants balance impact, feasibility, trust, and real-world constraints to build a credible portfolio of agentic use cases. View session details
Session — Mrini Gorla & Aditya Dabral
⚠️ It's AI… What could possibly go wrong?!
There's a massive push to get AI experiences out the door, but "working" and "working responsibly" aren't the same thing. In this workshop, participants practice responsible AI design using ServiceNow's Responsible AI Guidelines — diagnosing problems in real experiences, co-designing more responsible solutions, and building skills for cross-functional AI conversations. View session details
Session — Jessa Anderson, Di Le & Amber Chen
💻 Vibe Coding: AI-driven techniques for building better products faster
Vibe Coding blends intuition, rapid feedback, and disciplined engineering with AI assistance. In this roundtable, attendees experiment with practical techniques combining proven development practices with AI tools — including ServiceNow Build Agent and other coding assistants. The focus: using AI effectively without sacrificing quality, clarity, or control. View session details
Roundtable — Ben Snyder & Mike Denman
🎨 Your AI needs a vibe check: Translating your brand for intentional AI delivery
Everyone wants their AI to "feel right," but what does that actually mean? This roundtable helps attendees do the deep thinking most organizations skip — translating brand tone and personality into clear, usable guidance that AI can deliver on. Walk away with a practical framework and the confidence to build intentional AI experiences.
Roundtable — Josh Ortiz & Libbie Miller
✈️ Loved seeing you in Vegas!
We can’t wait to see you next year.