Putting AI to work with ServiceNow
The ServiceNow AI Platform® is purpose-built with native AI for quick deployment into workflows. Get familiar with a few of ServiceNow's core AI capabilities, skills, and offerings - you'll hear about these tools a lot as you work with the platform.
AI capabilities and skills
A capability is a task that an AI model can perform based on its training and architecture. Currently, ServiceNow offers six capabilities: Agentic AI, Generation, Summarization, Search, Translation, and Visualization. Skills are the combination of a capability and a specific use case. They're how we deliver capabilities to a user. You can learn more about all of the available skills in our docs.
| AI capability | Description |
|---|---|
| Agentic AI | Autonomous systems that interact with their environment to gather data, make decisions, and complete tasks that would otherwise need to be done by a human. |
| Generation | Generative AI is creates automated assistance using a repetitive, reactive, and scripted response to provide information. |
| Summarization | The ability to summarize a given set of data. This could involve summarizing automatically or at the request of the user. |
| Search | The ability to find information in a given set of data. Examples include finding entities and lists or supporting other Now Assist capabilities. |
| Translation | The ability to translate text from one language to another. Examples include translating KB articles, chat experiences, emails, and more. |
| Visualization | The ability to create a visual representation of a given set of data. Examples include creating charts, graphs, diagrams, and more. |
Some of our AI offerings
Now Assist
Now Assist is the out of the box generative AI available on the ServiceNow platform today. These capabilities support human interactions by role, and can instantly create new content to get help, resolve issues, and answer questions.
Virtual Agent
The genAI powered conversational chatbot for ServiceNow, Virtual Agent, makes it easy for employees and customers to resolve issues and get answers quickly.
ServiceNow AI Agents
Agentic AI automates workflows, elevates efficiency, fortifies security, and delivers real-time insights to help you take advantage of new opportunities and mitigate risks. ServiceNow AI Agents act autonomously, resolving issues, making decisions, and interacting with their environments, always under human supervision and control.
Learn more about AI at ServiceNow
Get started with AI on Horizon
Horizon provides AI guidelines and components that can help you make better design decisions for your users when adding AI to your experiences.
General AI guidelines
Our standards and guidance inform the basis of any design project built using Horizon.
- Review AI guidelines for information about designing AI experiences.
- Look at conversation design guidelines for information about creating successful scripted and generated conversations for your users.
Agentic AI guidelines
The future of AI is agentic.
Components
Components are the UI building blocks for each app framework. You view component usage guidelines for specific AI components in each app framework library, or get hands on in Figma.
- Check out our Now Assist Figma library.
Resources
Figma library with components for designing for Now Assist experiences.
We’re committed to providing the guidance needed to build AI experiences that build trust.
Create user-friendly, effective, and on-brand conversational experiences.
Learn about generative AI skills that are tailored to meet the needs of users in different workflows.