Overview
The Service Portal app framework was built to provide a flexible way to create tailored, requester-focused experiences.
Common personas and use cases
| Topic | Guidance |
|---|---|
| Personas | Requesters, information seekers |
| Use cases | Report incident, requesting a service, finding knowledge, consuming content |
Key benefits
Learn how the Service Portal benefits end users, service providers, and system administrators.
Highly configurable
With direct access to HTML, CSS, and JavaScript, customers can tailor their portal experiences at a very granular level. You can build unique themes for entire portals, add widgets to enhance the platform's capabilities or modify existing portals to meet specific business requirements.
Deep integration
The components for Service Portal allow customers to leverage diverse capabilities:
- Explore service catalogs—find specific request items to resolve problems or ask for a service
- Browse knowledge bases—identify articles that help users self-solve problems
- Leverage AI Search—explore all content connected to a portal with smart recommendations
- Virtual Agent—use the chatbot to use plain language to find content
Familiar interactions
Consumer applications and content sites informed the Service Portal app framework to present common interaction paradigms for browsing and searching content. If you interacted with a major search engine, or browsed a news site, a portal will present a low learning curve.
Responsive layouts
Built on a responsive grid, service portals are, by default, accessible across multiple form factors. With “out-of-the-box” capabilities you can easily provide your users with access to the portal and its content on desktops, laptops, and mobile devices.
