📋 Session deets
🗺 Experience maps: Streamlining workflows & unlocking genAI potential
No formal journey mapping? No problem. Learn how to surface user insights using existing knowledge and simple techniques.
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🧬 Prepare your data for AI: A practical framework for readiness
Learn a five-part framework to get your data AI-ready using ServiceNow tools like Workflow Data Fabric and AI Data Kits.
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🛠️ Configuring with Horizon & Figma: A beginner's guide
A hands-on workshop for anyone new to Figma or Horizon. Learn how to build consistent, high-quality workspaces with pre-built components, real-world troubleshooting, and practical design tips.
📱 Crafting innovation: A hands-on workshop for designing mobile experiences
Learn how to design mobile-first experiences using UX principles and AI features. Walk away with tools and a prototype foundation to kickstart your mobile strategy.
🤖 Move faster & design smarter AI experiences
Discover how to use Figma, design libraries, and testing methods to create efficient, user-friendly AI solutions—faster and smarter.
🔍 Research essentials to ensure user-friendly solutions
Learn how to run your own user research—from planning to analysis—to improve the usability and effectiveness of your apps, workflows, and playbooks.
📊 Data-informed design: How to make decisions while understanding users' behavior
Dive into the User Experience Analytics tool to make better, data-driven design decisions and optimize your platform’s performance.
🔓 Fueling AI: Unlocking content & data to supercharge your knowledge base
Understand how to “ground” AI with quality content and data to improve performance and relevance across your knowledge base.
🧱 Crafting great workspace experiences
Design intuitive, scalable workspaces with Horizon and Figma. Get tips on connecting user needs to your design and walk away with a high-fidelity prototype.
♿ Designing without barriers: The power of inclusive & accessible design
Make your designs more inclusive by applying accessibility principles and learning how to audit and improve your experiences.
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🧠 Taming the black box: Crafting agentic evaluations
Explore how to evaluate AI agents with a framework built for real-world challenges and meaningful performance metrics.
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👥 Putting AI agents to work: A framework for designing agent personas
Collaborate with peers in a hands-on workshop to design effective AI agent roles tailored to your business needs.
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🖱 Click the habit: Minimize clicks & scrolls to create more efficient workflows
Use task analysis to streamline workflows and reduce friction in everyday user tasks. Ideal for boosting productivity.
📋 Form UX secrets revealed: Boost productivity & crush error rates
Uncover strategies to make your forms more efficient, user-friendly, and error-free with smarter UX design.
💡 A customer story: Implementing great employee experiences at VISA
See how VISA uses human-centered design to deliver value-driven solutions, plus the real results they’ve achieved.
✈️ Loved seeing you in Vegas!
We can’t wait to see you next year.