Overview
Now Assist brings generative AI capabilities to native mobile workflows. Use it to automatically generate task summaries, resolution notes, and closure details - directly within input forms and Virtual Agent conversations. Summaries can be triggered on load or by user action, and users can edit AI-generated content before saving it. Now Assist also supports contextual text generation through the Now Assist Context Menu and delivers personalized answers via Q&A Genius Results.
Task Summarization
Leverage Now Assist on mobile to streamline task closure and summarization workflows. Enable this feature when agents are expected to document their daily work directly on task records.
- Now Assist can generate summaries by analyzing task data, such as short descriptions and work notes - helping agents save time and maintain consistency.
- To give agents flexibility, configure summarization to occur either automatically on form load or through a user-triggered action (parameter action).
- Always ensure agents have the ability to review and edit the generated summary before saving it. This promotes accuracy and allows agents to validate the content prior to submission.
- For a deeper understanding of Now Assist and its generative AI capabilities, refer to Exploring Now Assist.
Task Summarization on load
Don’t use a combination of large- and medium-sized loaders in a smaller area. This will cause visual tension and confusion with loading hierarchy and user expectations.
Now Assist Context Menu
Now Assist Context Menu (NACM) allows for generative-AI powered text generation and editing assistance natively when generating resolution notes. For mobile environments, the Now Assist Context Menu supports input form screens for Now Assist skills such as Task Summarization and Closure/Resolution Notes Generation.
Read more about Now Assist Context Menu
Now Assist for VA
Now Assist in Virtual Agent - Use Now Assist in Native Mobile Virtual Agent to deliver more direct, relevant, and conversational responses to questions using generative AI. Virtual Agent also enables you to provide feedback on AI-generated responses. To learn more about what Now Assist in Virtual Agent can do, see Exploring Now Assist in Virtual Agent.
Now Assist Q&A Genius Result
Now Assist Q&A genius results are a more personalized way of searching for information. They use the Now LLM Service to generate concise, actionable answers from Knowledge article results. They improve the search experience by understanding the user’s intent and providing concise, actionable answers directly to the user. These results are generated using AI and are intended to help users quickly find the most relevant information without having to navigate through multiple search results.