Implementation and administration guides
Figma library with components for designing Native Mobile.
Overview
Use a mobile web screen to open a URL from within a ServiceNow mobile application. Configure relative URLs to direct to pages within the ServiceNow platform, such as a service portal pages or knowledge base articles. Configure an external URL such as your company’s commercial site.
Consider mobile web screens to link pages with complex logic, such as catalog items in a service portal page. When using mobile web screens to link to other pages, consider the design and color of those pages to give your users an experience consistent with your mobile screens.
Use native instead of web pages when possible. Web pages are not necessarily designed for use on mobile devices and may not provide the best experience for your mobile users.
Access control
You can restrict access to the Mobile Web Screen for specific users by assigning User Roles. Learn more.