Overview
Once an agentic workflow has completed, the system will have exited to topic discovery. Any new user utterance would trigger AI search to try and match that new user query to an available Now Assist Topic . Please note, this does not mean the conversation has ended and it is recommended to keep it open to allow the user to keep interacting with Now Assist. Conversations will end once it has timed out due to inactivity.
How to end an agentic workflow
Don’t end the conversation. After the workflow ended, provide a message to show the user that interaction with Now Assist is still possible.
Once an agentic workflow has completed, there should be a subtle cue to the human to let them know the current conversational flow has ended and the system is still available to help.
Once an agentic workflow has completed, there should be a subtle cue to the human to let them know the current conversational flow has ended and the system is still available to help. DO NOT just close the convo
When the conversation times out
When a conversation, whether it is an agentic workflow conversation or skill conversation, is nearing the time out threshold (default is 2 hours):
- Always "nudge" the user by informing them conversations end after a period of inactivity
- Always show this message near the end of the time out threshold (30 minutes prior to time out)
A "nudge" message user informing them conversations is about to end due to inactivity,
Conversation ends without any message to “nudge” the user to respond